Same specialist who reviews your file answers your messages.
Reach the New York specialist who reviewed your file. Real human, real time, no chatbots.
- WhatsApp in 10 minutes flat
- Email back in 4 hours
- NY phone line, no IVR
Mon-Fri 9am-9pm EST. Saturday morning on WhatsApp.
- WhatsAppWithin 10 business minutes
Send a screenshot, a passport photo, or a quick question. Most cases close in one thread.
- EmailWithin 4 business hours
Best for invoices, refund confirmations, or anything you want in writing.
- PhoneEST & PST coverage
Direct line to our New York desk. No IVR, no hold queue.
Departing in less than 24 hours?
Open WhatsApp with the word URGENT and your reference number on the first line. Express-tier travellers get pulled to the top of the queue and a specialist will sit with your file until it ships.
Top four every week
The four messages we get most
If yours is on this list, you have your answer in 30 seconds and can skip WhatsApp altogether.
No need to refresh anything. The moment Indonesian immigration approves your file, you get an email with the eVOA PDF attached and a WhatsApp ping pointing to it. Need a manual update mid-flight? Send your reference number on WhatsApp or paste it on the Check Status page.
Pre-submission, the date is editable in seconds, just WhatsApp us. Post-submission, the date you typed is treated as a hint, not a hard rule, because the eVOA gives you 90 days from issue to actually fly. Most date shifts (delayed flights, swapped Bali villas, an extra stop in Singapore) fall comfortably inside that window.
Start with the obvious: spam, junk, Gmail Promotions, your provider's quarantine. Government-routed PDFs sometimes look spammy to filters. If your tier window has passed (Express 12hrs, Priority 48hrs, Standard 72hrs business hours) and nothing is there, send your reference number on WhatsApp; we resend from our copy or escalate to immigration on your behalf.
Never to a different card. Visa, Mastercard, and AMEX all enforce same-card refunds at the network level, so we cannot override it even if we wanted to. If the card is dead, your issuing bank can typically forward the refund to its replacement; ask them, not us. Full mechanics on the Refund Policy page.
A small NY team, not a call centre
You always reach the same desk
We started indonesiaevisa.id in 2023, the year the Indonesian government opened up the eVOA channel to global travellers. Three years and 10,000+ approved files later, we have stared at enough passport corners and photo backgrounds to know which ones come back stamped and which ones get bounced. Critically, the team that reviews your application is the same team that answers your WhatsApp; we keep these two functions in the same room on Madison Avenue, by design.
10,000+
Visas Issued
98%
Approval Rate
4.1/5
Verified Customer Rating
86
Eligible Nationalities
Verifiable and on the record
The full registry
Everything you might need to verify us, file a claim, send formal correspondence, or pass to a corporate travel office.
| Company name | Travel Rox, Inc. |
| Trading as | Indonesia eVisa (indonesiaevisa.id) |
| Operating since | 2023 |
| Registered office | 169 Madison Ave STE 2883, New York, NY 10016, USA |
| inq@indonesiaevisa.id | |
| +1 707-606-0634 | |
| Phone | +1 (415) 800-4485 |
| Support hours | Monday to Friday, 9 AM to 9 PM EST. Saturday morning EST on WhatsApp for last-minute departures. |
| Service language | English |
| Service area | Worldwide, for travellers from 86 eligible nationalities |
| Payment processor | PCI DSS Level 1 certified, US-based. Card data never touches our servers. |
Six things we will never compromise on
What every message gets you
Six commitments that hold whether you arrive on WhatsApp, email, or the phone line.
10-minute reply target
Real answer, not a placeholder. Under 10 business minutes on WhatsApp.
The same person, every time
One specialist owns your case from upload to delivered PDF. No tag-handoffs.
Errors caught early
Wrong-colour photo, short passport validity, mismatched dates: flagged before submission. We pause rather than ship a known rejection.
Encrypted end-to-end
256-bit TLS, encrypted storage, time-limited URLs. Card data never touches our servers. We never sell or share your information.
A registered company in New York
A registered NY company at 169 Madison Ave, accountable under US consumer-protection law. Not an offshore shell.
10,000+ approvals since 2023
10,000+ files across 70+ countries. We have seen every edge case the eVOA throws.
Still mapping out the trip?
Five minutes to fill the form, 12 to 72 business hours to come back approved. The same Madison Avenue desk you have been reading about is who handles your file from upload to delivered PDF.
Hand-checked submissions · Real WhatsApp humans · USD all-in · 12-hour Express available