Disclaimer

1. General information

The information provided on indonesiaevisa.id (the "Website") is for general informational purposes only. While we make every effort to keep the information on this Website accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the Website or the information, products, services, or related graphics contained on the Website for any purpose. Any reliance you place on such information is strictly at your own risk.

2. Not a government website

The official Indonesia eVOA portal is evisa.imigrasi.go.id. Applicants may apply for an Indonesia Electronic Visa on Arrival (eVOA) directly through the official government portal without using our service. Our service is entirely optional and exists to provide convenience, expert application review, error prevention, and dedicated customer support.

3. Service fee disclosure

The total price displayed at checkout is the final amount you will pay. There are no hidden fees. Our pricing includes:

• Government visa fee: the mandatory fee charged by the Government of Indonesia for eVOA processing. This fee is collected by us on behalf of the government and remitted to the relevant Indonesian authorities.

• Service fee: our charge for application assistance, expert document review, error checking, photo validation, application submission, status tracking, and dedicated customer support.

• Bank and payment processing charges: third-party transaction fees bundled into your final total.

By using our service, you acknowledge that you are paying for professional visa assistance in addition to the government visa itself. You understand that you have the option to apply directly through the official government portal at a lower cost.

4. No guarantee of visa approval

While we review every application for completeness and accuracy before submission, we cannot guarantee that any visa application will be approved. Visa decisions are made solely by the Indonesian Directorate General of Immigration at their absolute discretion. Factors such as travel history, nationality, security considerations, and other criteria determined by Indonesian immigration authorities may affect the outcome of your application.

We are not responsible for any visa refusal, delay, or revocation by the Indonesian immigration authorities, nor for any denial of entry at an Indonesian port of arrival even with a valid eVOA.

5. Refund policy

Please refer to our Refund Policy page for full details on cancellation terms, refund eligibility, and the conditions under which refunds may be issued.

6. Accuracy of information

Visa requirements, processing times, fees, eligibility criteria, and immigration policies are subject to change at any time without prior notice by the Government of Indonesia. While we strive to keep all information on this Website current and accurate:

• We do not guarantee that processing times quoted will be met in every case, as processing is handled by government authorities beyond our control.

• Eligibility information for the 86 nationalities listed is based on publicly available government data and may change without notice.

• Fees shown on country pages reflect the published rates at the time of writing and may be adjusted if the Government of Indonesia revises its official visa fee.

• Information about the Bali Tourism Levy, airport entry points, and other practical details is provided for guidance and is subject to change by the relevant Indonesian authorities.

7. Travel and immigration advice

The content on this Website does not constitute legal, immigration, or professional travel advice. For specific legal or immigration advice, please consult a qualified immigration attorney or accredited representative. Any guides, checklists, or FAQs published on indonesiaevisa.id are provided as general reference only and should not be relied upon as a substitute for professional advice.

8. Third-party links

This Website may contain links to third-party websites or services that are not owned or controlled by Indonesia eVisa or Travel Rox, Inc. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities or their websites, and the inclusion of any link does not imply endorsement.

9. Limitation of liability

To the fullest extent permitted by applicable law, Indonesia eVisa and Travel Rox, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunity.

• Travel costs, accommodation costs, or other expenses incurred due to visa delays or rejections.

• Missed flights, cancelled trips, or itinerary changes.

• Denial of entry at an Indonesian port of arrival.

• Any other losses arising from or in connection with the use of our Website or services.

Our total liability for any claim arising out of or relating to our services shall not exceed the amount of the service fee paid by you for the specific application in question.

10. Data and privacy

Personal information submitted through our Website is handled in accordance with our Privacy Policy. By using our service, you consent to the collection, processing, and transfer of your personal data as necessary to facilitate your visa application. Your data may be shared with the Indonesian Directorate General of Immigration and relevant authorities as part of the visa application process.

We implement reasonable security measures to protect your personal information, but no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

11. Intellectual property

All content on this Website, including text, graphics, logos, images, icons, and software, is the property of Travel Rox, Inc. or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Website without our prior written consent.

12. User responsibilities

By using our service, you agree that:

• All information provided in your visa application is true, accurate, and complete to the best of your knowledge.

• You are responsible for reviewing your application details before final submission.

• You understand that providing false or misleading information may result in visa rejection, legal consequences, or being barred from future entry to Indonesia.

• You will comply with all applicable laws and regulations related to your travel to Indonesia, including the Bali Tourism Levy where applicable.

• You will respect the 30-day stay limit and 90-day validity window of your eVOA.

13. Changes to this disclaimer

We reserve the right to update or modify this Disclaimer at any time without prior notice. Changes will be effective immediately upon posting on this Website. Your continued use of the Website after any such changes constitutes your acceptance of the updated Disclaimer. We encourage you to review this page periodically.

14. Governing law

This Disclaimer shall be governed by and construed in accordance with the laws of the State of New York, USA. Any disputes arising from or relating to the use of this Website or our services shall be subject to the exclusive jurisdiction of the competent courts of the State of New York.