Frequently Asked Questions

The Indonesia Electronic Visa on Arrival (eVOA) is the official online single-entry visa issued by the Indonesian Directorate General of Immigration. It allows a 30-day stay in Indonesia for tourism, business, family visits, government visits, or transit, and is valid for 90 days from the date of issue. The eVOA is delivered as a PDF you save to your phone or print, then present at immigration on arrival.

Passport holders from 86 eligible nationalities use the eVOA for Indonesia entry. ASEAN nationals (Brunei, Cambodia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Vietnam, Timor-Leste) enter visa-free for up to 30 days for tourism, but may still apply for the eVOA if they need different stay terms or a guaranteed approval ahead of travel. If your passport is not on the eligible list, you must apply through an Indonesian embassy or consulate.

The eligible list spans Europe (43 countries including UK, Germany, France, Netherlands, Russia), Asia (19 including India, China, Japan, South Korea, Hong Kong, Taiwan), the Middle East (8 including UAE, Saudi Arabia, Qatar), the Americas (10 including US, Canada, Brazil, Mexico), Oceania (Australia, New Zealand), and Africa (5 including South Africa, Egypt, Morocco). See the full list on our Eligible Countries page, with a search box and direct links to your country page.

Yes. Mainland China is on the official Indonesia eVOA eligibility list. The eVOA is also available to Hong Kong SAR passport holders and Taiwan ROC passport holders, each with their own dedicated China, Hong Kong, and Taiwan pages. Macau SAR passports are not currently on the list; Macau holders should contact us on WhatsApp for guidance.

ASEAN passport holders (Brunei, Cambodia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Vietnam, Timor-Leste) can enter Indonesia visa-free for up to 30 days under the ASEAN visa exemption. They appear on our eligible list because the eVOA is still optional for longer stays, business visits, or to lock in a guaranteed approval before flying. For a typical Bali holiday under 30 days, ASEAN travellers often skip the eVOA.

Single entry only. The Indonesia eVOA is consumed when you enter Indonesia, so if you leave (for example a side trip to Singapore or KL) you will need a fresh eVOA to re-enter. If you plan multi-country travel with multiple Indonesia legs, consider a B211A multi-entry visa instead, which is processed through a different channel and is not part of our service.

90-day validity, 30-day stay. The 90-day validity is your window to enter Indonesia, counted from the date the eVOA is issued. Once you enter, you can stay for up to 30 days. If you do not enter within 90 days, the visa expires and a new application is required.

Yes. The eVOA can be extended once in-country for another 30 days, taking your total stay to 60 days. The extension requires an online filing through the Indonesian immigration portal plus an in-person biometric appointment at a local immigration office (Kantor Imigrasi). Apply for the extension at least 7 to 14 days before your current 30-day stay expires; we can help organise the process for an additional fee.

Yes. Every traveller, regardless of age, needs their own eVOA tied to their own passport. Infants on a parent's passport (rare these days) are still listed individually. The fee is the same per applicant, but you can submit the whole family in one checkout session and we review the bundle together.

The eVOA is a single-entry, 30-day stay, 90-day validity visa applied entirely online with no embassy visit. A regular Indonesia visa (such as the B211A visit visa or B1 business visa) typically requires an in-country sponsor, takes 5 to 14 working days, allows longer stays (60 days extendable up to 180 days), and costs significantly more. Most leisure and short business travellers use the eVOA; longer or sponsored trips use the regular visa channel.

Apply under whichever passport makes the trip easier and matches your departure ticket. The eVOA is tied to one specific passport, so you must enter and exit Indonesia using the same passport you applied with. Mixing passports at the gate creates an immigration mismatch that can lead to denial of entry.

Diplomatic and official-service passport holders generally do not use the eVOA. Indonesia maintains separate entry arrangements for diplomatic staff (often visa-free or via courtesy visas issued by the Ministry of Foreign Affairs). If you are travelling on a diplomatic or service passport, contact your embassy or our team for the correct channel.

Same legal document, different purchase channel. The traditional Visa on Arrival (VOA) is paid for in cash or card at an airport kiosk after you land. The eVOA is the same visa applied for and paid online before you fly. The eVOA saves you the airport queue, lets you avoid surprise rejection on arrival, and gives you a printable PDF in advance.

Hong Kong SAR passport holders are eligible and have a dedicated Hong Kong page. Taiwan ROC passport holders are also eligible with their own Taiwan page. Macau SAR passports are not currently on the eVOA eligibility list; Macau travellers should contact an Indonesian consulate or message us on WhatsApp for the right channel. BNO (British National Overseas) holders use the UK page.

If your passport is not on the 86-country list, you cannot use the eVOA. You will need to apply through an Indonesian embassy or consulate, or qualify for visa-free entry under specific bilateral arrangements (rare). Send us a clear photo of your passport bio page on WhatsApp and our team will confirm the correct channel within 10 business minutes.

Four short documents:

• A valid passport with 6+ months validity from your arrival date and 2 blank pages.
• A recent passport-style photograph (JPG or PNG, white background, no glasses).
• A hotel or accommodation booking (refundable bookings are accepted).
• Inbound and outbound flight bookings within the 30-day stay window.

No interview, no biometrics in advance, no embassy visit.

At least 6 months from your arrival date in Indonesia, not from your application date. So if you arrive on 1 December 2026, your passport must be valid through at least 1 June 2027. 2 blank visa pages are also required. Renew first if you are close to the limit; we flag short-validity passports during review and will pause your application before payment if needed.

A standard biometric ePassport from one of the 86 eligible nationalities. Diplomatic and official-service passports use a separate channel. Emergency or temporary travel documents (such as a German Vorläufiger Reisepass or a UK Emergency Travel Document) are not accepted by Indonesian immigration for the eVOA.

Passport-style: plain white background, full face centred and visible, eyes open, no glasses, no head covering except for religious reasons (full face must remain visible). JPG or PNG, minimum 600 x 800 pixels, file size under 5 MB. A recent iPhone or Android selfie shot against a plain white wall in good light is fine; we crop and validate it during expert review before submission.

The most common rejection reasons we see and fix during review:

• Background not white (cream wall, patterned curtain, beach photo).
• Glasses or sunglasses on (always remove).
• Glare or shadow across the face.
• Head tilted, eyes closed, or facial expression not neutral.
• Photo taken too far away, head not filling the frame.

We catch these on our review pass and send a WhatsApp message before submission so you can re-take if needed.

Yes, phone selfies are fine if taken correctly: stand 1 metre from a plain white wall, even daylight from the front, eyes open, neutral expression, no glasses. Crop to head-and-shoulders so your head fills the frame. Our expert reviewer validates the photo before submission and flags any issues, so you do not need a professional photo shoot.

Yes, both are required by Indonesian immigration to demonstrate intent to leave. Refundable bookings are accepted for both: a flexible Booking.com or Hotels.com hotel reservation works, as does a refundable airline ticket or a flight-itinerary placeholder. The hotel can be only the first leg of your trip; you do not need bookings covering all 30 days.

If your passport is lost or stolen, report it to your local police, apply for a replacement at home, then apply for the eVOA after you have the new passport in hand. The eVOA is tied to a specific passport number and cannot be transferred. If your passport is being renewed, wait for the new passport before applying; we cannot submit on a passport scheduled to expire.

Three steps: (1) Pick your nationality and processing speed on our home page eligibility checker. (2) Upload your passport and photo, fill the short form, pay in USD with Visa, Mastercard, AMEX, Apple Pay, Google Pay, Discover, or UnionPay. (3) Our team reviews your file, messages you on WhatsApp if anything needs fixing, then submits to Indonesian immigration. Your eVOA arrives by email in 12 to 72 business hours depending on the tier you chose.

Under 5 minutes for a single applicant, around 10 to 15 minutes for a family of 4. We auto-fill from your passport scan where possible, and only ask the fields immigration actually needs (no irrelevant marketing questions, no upsells at checkout).

Yes. Each session creates a draft tied to your email. Close the tab and come back any time within 30 days to continue where you left off. Drafts that have not been paid are automatically removed after 30 days; submitted applications are retained per our Privacy Policy.

Yes. Add each traveller to the same application and pay once for the whole group. We review the family together (catches inconsistencies like mismatched dates or mismatched accommodation) and submit them in batch. Your family receives all eVOA PDFs in the same delivery email.

Yes. Travel agents, family members, EAs, and friends regularly submit applications on behalf of others. The contact email and phone we send updates to can be different from the traveller; just enter your own contact details in the "primary contact" section and the traveller's details in the passport section.

Before submission: just edit the draft. After we have submitted to Indonesian immigration: small typos in name spelling can sometimes be corrected at the airport, but a wrong passport number, wrong date of birth, or wrong nationality means a fresh application is needed. Our pre-submission expert review catches the vast majority of these errors before they cost you the fee.

You give an intended entry date, but it is not a hard date. The eVOA is valid for 90 days from issue, so any entry within that window works. If your travel date shifts by a few days or weeks, you do not need to reapply or notify us, as long as you enter inside the 90-day validity. If your trip slips past 90 days, a new eVOA is required.

Three speeds: Standard 72 business hours, Priority 48 business hours, Express 12 business hours. Most travellers pick Priority. Times are estimates set by Indonesian immigration; actual completion is often faster but can be longer during high-volume periods (Eid, Lunar New Year, Australian school holidays).

Apply 3 to 5 days before your flight on Priority. Around peak holiday windows (Christmas, Easter, Eid al-Fitr, Lunar New Year, summer school holidays in your home country, Bali peak season July to August), allow a full week so you do not compete with last-minute volume. For boarding within 24 hours, choose Express.

The most common slowdowns are on the immigration side: name-match flags requiring manual review, public holidays in Indonesia, system maintenance windows, or a sudden surge in applications around Bali peak season. We track every file and message you on WhatsApp if your application is past its tier's SLA.

You will receive an email with your eVOA PDF attached, plus a WhatsApp message to the number you provided. The PDF includes your visa number, validity dates, and a QR code that immigration scans on arrival. Save it to your phone and print a backup copy.

No. Our SLAs (12, 48, and 72 business hours) count only Monday to Friday during Indonesian government working hours, excluding national holidays. A Friday-evening application on Standard tier will typically deliver Wednesday next week. For weekend trips, choose Express on Thursday or earlier.

All-in USD pricing, no hidden fees, no FX surprise: Standard $99 (72 business hours), Priority $139 (48 hours), Express $179 (12 hours). One transparent price covers government visa fee, our service fee, and all payment processing charges. The same fee structure applies to every eligible nationality.

The official Indonesian government portal (evisa.imigrasi.go.id) charges only the government fee. Our price adds a service fee for what we provide: pre-submission expert review, photo validation, error prevention, status tracking, dedicated WhatsApp and email support, USD billing through a US-based processor (no FX markup), and refund handling. You can apply directly through the official portal at lower cost; our service is optional and built for travellers who prefer human review and concierge support.

Visa, Mastercard, AMEX, Discover, UnionPay, JCB, Apple Pay, and Google Pay all process cleanly in USD via a PCI DSS Level 1 processor. Domestic-only methods (iDEAL, FPS, AlipayHK, Mada, Pix, UPI) are not supported; use the co-branded Visa or Mastercard on the same account instead. Bank transfers and cash are not accepted.

Always USD. The merchant of record is Travel Rox, Inc. in New York, USA, so the charge appears on your statement in USD and your bank converts at its standard FX rate. We do not apply any FX markup. Some banks charge a foreign-transaction fee (typically 1 to 3 percent); pick a card without one if you can.

Yes. Our price is fully bundled. The government visa fee charged by the Indonesian Directorate General of Immigration is included in the total you pay at checkout and remitted to the relevant Indonesian authorities on your behalf. There is no separate charge to settle on arrival or post-approval.

Yes, an emailed receipt is sent automatically when your payment is processed. For a formal invoice for expense reporting (with company name, address, VAT number, etc.), reply to your receipt email or message us on WhatsApp and our team will issue one within one business day.

98% across 10,000+ applications since 2023. Our pre-submission expert review catches almost every preventable rejection cause (passport validity, photo issues, date inconsistencies). Final approval is at the discretion of Indonesian immigration; we cannot guarantee approval, but our review materially improves your odds compared to direct submission.

Rejections are rare (around 2%). If Indonesian immigration declines your file, our team walks you through the rejection reason in writing, advises whether a re-application makes sense (and why or why not), and explains your refund eligibility per our Refund Policy. We do not abandon you after rejection.

The few rejections we see typically come from:

• Previous immigration violations or overstays in Indonesia.
• Inconsistent travel history flagged by Indonesian immigration.
• Passport validity falling under 6 months from arrival (we catch this pre-payment).
• Visa-rejection history with neighbouring countries that triggers a manual review.

Our pre-submission review prevents the document-side reasons; the immigration-side reasons are outside our control.

In most cases yes, after the issue that caused the rejection is resolved (renew passport, wait out a flag period, update documents). Our team advises whether a fresh application makes sense and what to change. A second rejection on the same passport within a short window can trigger a longer cooling-off period from immigration, so we are conservative about recommending re-application without a clear fix.

If you cancel before submission to Indonesian immigration, you receive a 70% refund of the service fee (the 30% retained covers initial review and account setup). Once we have submitted to immigration, no refund is possible because the government fee has been remitted and our service has been delivered. Duplicate payments and our system errors are fully refunded. Full details on our Refund Policy page.

Saving the PDF on your phone is officially accepted at all Indonesian eVOA-eligible entry points. We still recommend printing a paper backup as well, in case your phone battery dies, you have no signal at the immigration counter, or the officer prefers paper. The print does not need to be in colour.

The eVOA is fully active at Ngurah Rai (Bali / DPS) and Soekarno-Hatta (Jakarta / CGK), the two airports that handle the bulk of international arrivals. It is also accepted at Yogyakarta (YIA), Surabaya (SUB), Lombok (LOP), Manado (MDC), Medan (KNO), Batam (BTH), Bintan, and the other authorised entry points. Some smaller airports may not accept the eVOA; if your itinerary uses an unusual entry, message us before booking.

Yes, the eVOA is accepted at authorised land borders (Entikong with Malaysia in West Kalimantan, Aruk, Motaain with Timor-Leste) and authorised seaports (Batam Centre, Sekupang, Tanjung Balai Karimun, Tanjung Uban, Bandar Bentan Telani Lagoi, Tanjung Pinang, Belakang Padang, Tanjung Benoa cruise terminal in Bali). Confirm your specific border or port is on the authorised list before travelling.

If you stay airside in the international transit area without passing immigration, you do not need an Indonesian visa. If you exit immigration in Indonesia for any reason (overnight layover, visiting friends, even claiming and re-checking baggage on a separate ticket), you do, and the eVOA covers it. When in doubt, get the eVOA, cheaper than missing a connection over a paperwork question.

Yes, within the 90-day validity window. The eVOA shows your "intended" arrival date but is not strictly enforced; immigration only checks that your arrival falls inside the 90-day validity. If your trip moves to outside the 90-day window, a new eVOA is required.

The Bali Tourism Levy is a separate fee charged by the provincial government of Bali to international visitors entering the island. Introduced in 2024, the levy funds local tourism, cultural heritage, and environmental programmes (waste management, beach cleanup, temple preservation). It is not a visa fee, not collected by Indonesian immigration, and not collected by us.

The levy is IDR 150,000 per person (approximately $10 USD), one-time per visit. Pay online at lovebali.baliprov.go.id before you fly, with Visa, Mastercard, or AMEX. You will receive a QR code; show it at the kiosk on arrival at Denpasar (DPS). Alternatively, you can pay at the kiosk on arrival, but the queues can be long during peak season.

No, they are completely separate. The eVOA is your entry visa to Indonesia, charged at $99 to $179 USD all-in through us. The Bali Tourism Levy is a provincial fee charged only if your trip touches Bali (Denpasar arrival, Gilimanuk port arrival, etc.), at IDR 150,000 (approximately $10 USD), paid directly to the Bali government. Travelling only to Jakarta, Yogyakarta, or other non-Bali destinations? You skip the levy.

The Indonesian Rupiah (IDR). Larger establishments (hotels, malls, big restaurants) accept Visa, Mastercard, and increasingly AMEX. For day-to-day spending (warungs, Bluebird taxis, traditional markets, beach vendors) you will need cash. Withdraw IDR at airport ATMs on arrival or in town; rates from major Indonesian banks (BCA, Mandiri, BNI) are competitive. USD is not generally accepted as direct payment.

Tap water is not safe to drink anywhere in Indonesia. Stick to sealed bottled water (Aqua brand is widely available), refill at hotel filtered water stations, or use a portable filter bottle. Vaccinations: no vaccination is mandatory for entry from most Western countries, but the WHO and most national health authorities recommend Hepatitis A, Typhoid, and routine boosters (MMR, Tdap). Yellow fever proof is required only if you arrive from a yellow-fever-endemic country.

April through October is the dry season and the sweet spot for most of Indonesia: Bali, Lombok, Java, and the eastern islands. July and August are peak tourist season with the highest prices. November through March is the wet season with daily afternoon rain, but lower prices and quieter beaches. Avoid Nyepi (Bali's day of silence in late March): the entire island, including Denpasar airport, shuts for 24 hours.

Yes. Physical SIMs are sold at every Indonesian airport (Telkomsel, Indosat Ooredoo, XL Axiata, Smartfren). Telkomsel has the best coverage including remote islands. Bring your passport for SIM registration (mandatory). Alternatively, an eSIM purchased before you fly (Airalo, Holafly, Saily) works on most modern phones and skips the airport queue; speeds and coverage vary by provider.

Yes for routine business activities: meetings, conferences, trade shows, contract negotiations, supplier visits, attending corporate training. The eVOA covers tourism, business, family visits, government visits, and transit purposes. Not allowed on the eVOA: paid employment by an Indonesian entity, commercial work that competes with locals, or any activity requiring a work permit (KITAS). Stick to non-employment business activity and you are fine.

No, we are not the government. indonesiaevisa.id is operated by Travel Rox, Inc. , a US-incorporated commercial visa-assistance service registered in New York. The official Indonesian eVOA portal is evisa.imigrasi.go.id; you can apply directly there at lower cost. We are not affiliated with the Government of Indonesia.

On data: we are GDPR and CCPA compliant. All transmission uses 256-bit SSL/TLS, passport scans are encrypted at rest, document URLs are time-limited and expire within minutes, payment data never touches our servers (handled by a PCI DSS Level 1 processor). Full details in our Privacy Policy.